STANDARD TERMS AND CONDITIONS OF SALE
Legal Policies
Homzho is a brand owned and operated by Hribhav Services Pvt. Ltd.. These policies govern the use of all services, products, subscriptions, rentals, maintenance plans, and customer interactions offered under the Homzho brand.
Index
1. Terms & Conditions
2. Rental Policy
3. AMC Policy
4. One-Time Service Policy
5. Refund & Cancellation Policy
6. Privacy Policy
7. Payment Policy
8. Warranty & Liability Policy
9. Contact & Jurisdiction
1. Terms & Conditions
By booking, subscribing to, renting, or using any Homzho service, the customer agrees to these policies.
Homzho reserves the right to update plans, pricing, coverage, and operational terms without prior notice where legally permitted.
Use of services is subject to availability and serviceable locations.
2. Rental Policy
2.1 Equipment Ownership
All rented machines remain the sole property of Hribhav Services Pvt. Ltd..
2.2 Rental Charges
- Rental fees are payable monthly/Quarterly/Yearly as per purchased plan, unless otherwise agreed.
- Delayed payments may result in suspension of services and recovery of product.
2.3 Security Deposit
Where applicable:
- Deposit is refundable after pickup and inspection.
- Pending dues or damages may be adjusted.
- Refunds processed within 1 to 2 working days.
2.4 Maintenance
Routine maintenance may be included as per selected plan only.
2.5 Relocation
Shifting / reinstallation is subject to area coverage and may be chargeable.
2.6 Installation Conditions
Installation requires:
- Water inlet availability
- Power supply
- Safe installation space
- Serviceable location
*Additional plumbing/carpentry/electrical work is chargeable.
2.7 Customer Responsibilities
Customer must:
- Use equipment properly
- Keep surroundings hygienic
- Allow technician access
- Avoid tampering
- Pay dues on time
2.8 Damage/Loss Charges
Customer may be liable for:
- Broken body/tap/fittings
- Theft/loss
- Electrical damage due negligence
- Missing parts
2.9 Cancellation
- Prior notice recommended
- Pending dues must be cleared
- Pickup scheduled as per availability
2.10 Termination Rights
Homzho may suspend or terminate service for:
- Non-payment
- Misuse
- Fraudulent activity
3. AMC Policy
3.1 Scope
AMC covers only services specifically included in the selected package.
3.2 Validity
AMC starts from activation date/payment date and remains valid for the purchased term.
3.3 Exclusions
Unless expressly included:
- Pump
- SMPS
- UV lamp
- Tap/body parts
- External plumbing
- Electrical supply faults
3.4 Inspection
AMC may require machine inspection before approval.
3.5 Non-Refundable
AMC charges are generally non-refundable once activated.
3.6 Preventive Service Visits
Visits shall be scheduled subject to availability.
3.7 Customer Obligations
Customer must provide:
- Premises access
- Water supply
- Electricity where needed
3.8 Unauthorized Repairs
Third-party repairs may void AMC support.
4. One-Time Service Policy
4.1 Scope
One-time service includes only work approved in the estimate/invoice/job card.
4.2 Charges
Customer agrees to pay applicable visit, labor, and spare part charges.
4.3 Spare Parts
Compatible parts shall be used subject to availability.
4.4 Removed Parts
Old filters/parts may be discarded unless customer requests return before completion.
4.5 Limited Warranty
Any warranty is limited to specified parts or workmanship only.
4.6 Revisit Policy
Fresh issue after completed job may require separate inspection / charges unless covered by warranty.
5. Refund & Cancellation Policy
5.1 Rental Cancellation
Customer may request cancellation with prior notice. Pending dues must be cleared before pickup.
5.2 Deposit Refund
Refundable deposits may be adjusted against:
- Unpaid rent
- Damages
- Pickup charges
- Other outstanding dues
5.3 AMC Cancellation
AMC plans are generally non-refundable after activation.
5.4 One-Time Service Refund
Completed service charges are non-refundable once work is delivered.
6. Privacy Policy
Homzho may collect customer details such as:
- Name
- Address
- Phone number
- Email
- Billing information
- Service history
This information is used only for:
- Service delivery
- Billing
- Support
- Communication
- Internal operations
- Legal compliance
Customer data is not sold to third parties except where required by law or operational necessity.
7. Payment Policy
Payments may be accepted through:
- UPI
- Bank transfer
- Cash (where allowed)
- Cards (credit/debit)
- Approved digital platforms
Late payments may attract reminders, service holds, or collection action.
Invoices may be issued in the name of Hribhav Services Pvt. Ltd..
8. Warranty & Liability Policy
8.1 Performance Disclaimer
Water purifier performance depends on incoming water quality, pressure, TDS, and usage.
8.2 Damage Exclusions
Homzho is not liable for issues caused by:
- Third-party tampering
- Wrong electrical supply
- Poor plumbing
- Negligence
- Misuse
- Natural wear beyond coverage
8.3 Delays Beyond Control
Homzho is not liable for delays caused by traffic, strikes, floods, lockdowns, weather, or force majeure events.
9. Contact & Jurisdiction
For support, billing, renewals, or complaints, contact Homzho customer support.
*Any disputes shall be subject to courts of Pune.
1. Terms & Conditions
2. Rental Policy
3. AMC Policy
4. One-Time Service Policy
5. Refund & Cancellation Policy
6. Privacy Policy
7. Payment Policy
8. Warranty & Liability Policy
9. Contact & Jurisdiction
1. Terms & Conditions
By booking, subscribing to, renting, or using any Homzho service, the customer agrees to these policies.
Homzho reserves the right to update plans, pricing, coverage, and operational terms without prior notice where legally permitted.
Use of services is subject to availability and serviceable locations.
2. Rental Policy
2.1 Equipment Ownership
All rented machines remain the sole property of Hribhav Services Pvt. Ltd..
2.2 Rental Charges
- Rental fees are payable monthly/Quarterly/Yearly as per purchased plan, unless otherwise agreed.
- Delayed payments may result in suspension of services and recovery of product.
2.3 Security Deposit
Where applicable:
- Deposit is refundable after pickup and inspection.
- Pending dues or damages may be adjusted.
- Refunds processed within 1 to 2 working days.
2.4 Maintenance
Routine maintenance may be included as per selected plan only.
2.5 Relocation
Shifting / reinstallation is subject to area coverage and may be chargeable.
2.6 Installation Conditions
Installation requires:
- Water inlet availability
- Power supply
- Safe installation space
- Serviceable location
*Additional plumbing/carpentry/electrical work is chargeable.
2.7 Customer Responsibilities
Customer must:
- Use equipment properly
- Keep surroundings hygienic
- Allow technician access
- Avoid tampering
- Pay dues on time
2.8 Damage/Loss Charges
Customer may be liable for:
- Broken body/tap/fittings
- Theft/loss
- Electrical damage due negligence
- Missing parts
2.9 Cancellation
- Prior notice recommended
- Pending dues must be cleared
- Pickup scheduled as per availability
2.10 Termination Rights
Homzho may suspend or terminate service for:
- Non-payment
- Misuse
- Fraudulent activity
3. AMC Policy
3.1 Scope
AMC covers only services specifically included in the selected package.
3.2 Validity
AMC starts from activation date/payment date and remains valid for the purchased term.
3.3 Exclusions
Unless expressly included:
- Pump
- SMPS
- UV lamp
- Tap/body parts
- External plumbing
- Electrical supply faults
3.4 Inspection
AMC may require machine inspection before approval.
3.5 Non-Refundable
AMC charges are generally non-refundable once activated.
3.6 Preventive Service Visits
Visits shall be scheduled subject to availability.
3.7 Customer Obligations
Customer must provide:
- Premises access
- Water supply
- Electricity where needed
3.8 Unauthorized Repairs
Third-party repairs may void AMC support.
4. One-Time Service Policy
4.1 Scope
One-time service includes only work approved in the estimate/invoice/job card.
4.2 Charges
Customer agrees to pay applicable visit, labor, and spare part charges.
4.3 Spare Parts
Compatible parts shall be used subject to availability.
4.4 Removed Parts
Old filters/parts may be discarded unless customer requests return before completion.
4.5 Limited Warranty
Any warranty is limited to specified parts or workmanship only.
4.6 Revisit Policy
Fresh issue after completed job may require separate inspection / charges unless covered by warranty.
5. Refund & Cancellation Policy
5.1 Rental Cancellation
Customer may request cancellation with prior notice. Pending dues must be cleared before pickup.
5.2 Deposit Refund
Refundable deposits may be adjusted against:
- Unpaid rent
- Damages
- Pickup charges
- Other outstanding dues
5.3 AMC Cancellation
AMC plans are generally non-refundable after activation.
5.4 One-Time Service Refund
Completed service charges are non-refundable once work is delivered.
6. Privacy Policy
Homzho may collect customer details such as:
- Name
- Address
- Phone number
- Billing information
- Service history
This information is used only for:
- Service delivery
- Billing
- Support
- Communication
- Internal operations
- Legal compliance
Customer data is not sold to third parties except where required by law or operational necessity.
7. Payment Policy
Payments may be accepted through:
- UPI
- Bank transfer
- Cash (where allowed)
- Cards (credit/debit)
- Approved digital platforms
Late payments may attract reminders, service holds, or collection action.
Invoices may be issued in the name of Hribhav Services Pvt. Ltd..
8. Warranty & Liability Policy
8.1 Performance Disclaimer
Water purifier performance depends on incoming water quality, pressure, TDS, and usage.
8.2 Damage Exclusions
Homzho is not liable for issues caused by:
- Third-party tampering
- Wrong electrical supply
- Poor plumbing
- Negligence
- Misuse
- Natural wear beyond coverage
8.3 Delays Beyond Control
Homzho is not liable for delays caused by traffic, strikes, floods, lockdowns, weather, or force majeure events.
9. Contact & Jurisdiction
For support, billing, renewals, or complaints, contact Homzho customer support.
*Any disputes shall be subject to courts of Pune.